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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software

Topics included in this paper:

  • An Historical Perspective of the Service Desk Industry
  • Differences Between a Help Desk and a Service Desk
  • Help Desks and Service Desks Within a Maturity Model
  • How Numara® Track-It!® and Numara® FootPrints® fit within this model
  • Considerations in Selecting an Incident Management System


This white paper is intended to help support center managers self-assess their center's primary functio...
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