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12 Things to Know When Troubleshooting Your Network
by Global Knowledge

This white paper addresses twelve common issues that network administrators should examine when troubleshooting network problems.



Topics such as:



  • Mental Prepartation

  • Physical & Network Layer Verification

  • Interviewing the User

  • Isolating the Problem

  • Having an Up-to-date Network Diagram (Not an Outdated one)

  • & Document, Document, Document



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