April 2008 - (Free Research) Despite the myth of “untouchability”, there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications.
September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
August 2008 - (Free Research) This whitepaper discusses best practices for Optimizing Performance and Availability in Virtual Infrastructures. It also gives an overview of all the infrastructure components that comprise an effective, high-quality virtualized IT service.
April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status.
March 2008 - (Free Research) Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing PeopleSoft Enterprise application data, with the broadest range of implementation options to ensure your success.
November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
June 2008 - (Free Research) Fire suppression system solutions for most size rooms and enclosures has shown many firms the benefits of utilizing newer technology when protecting valuable assets.
March 2008 - (Free Research) Only Princeton Softech Optim™ Siebel Solution provides proven, full-lifecycle capabilities for archiving and managing Siebel application data, with the broadest range of implementation options to ensure your success.
March 2008 - (Free Research) Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing Oracle E-Business Suite application data, with the broadest range of implementation options to ensure your success.
June 2008 - (Free Research) This presentation about Multiform Master Data Management by IBM discusses the basic challenges around master data in today's organizations, the symptoms and root causes of bad data, and identifies data relationships across domains.
May 2008 - (Free Research) This paper examines a new generation data modeling solution that allows corporations to collect, integrate and leverage metadata to automatically produce code for industry-leading database engines as well as application development.
March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.
August 2008 - (Free Research) This videocast will examine the forces within the data center that are effecting change in server requirements and how servers are evolving to address those requirements. It will also address things to consider when deciding which server is right for you.
July 2008 - (Free Research) The Internet Applicant final rule, issued by the Office of Federal Contract Compliance Programs (OFCCP), addresses recordkeeping by Federal contractors and subcontractors about the Internet hiring process and the solicitation of race.
July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
September 2008 - (Free Research) A Service Delivery Environment (SDE) streamlines service creation, provisioning and management processes and enables efficient service agility, blending and personalization for a user-centric experience.
June 2008 - (Free Research) This paper will examine the basic premises underlying SOAs and describe how universal technology and service adapters, such as those from iWay Software, can help organizations realize the benefits of SOAs.
July 2008 - (Free Research) This paper focuses on the last of the three key Enterprise Data Governance foundational elements – the set of data governance services that execute on the data management platform to explore, analyse, improve and monitor data.
March 2008 - (Free Research) Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing application data, with the broadest range of implementation options to ensure your success.
March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.
