July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
March 2008 - (Free Research) Learn how one company is able to keep track of everything that workers need to know using maintenance management software, from scheduling preventative maintenance down to tracking call-backs on equipment.
March 2008 - (Free Research) Learn how the company that manages the Seahawks complex uses a CMMS system that covers all aspects of facilities management, from cleaning to repairs to preventive maintenance.
August 2008 - (Free Research) This white paper outlines the importance of adopting a positive security model that combines the power of vulnerability management, automated remediation, whitelist application and device control to eliminate the risk of the unknown.
January 2008 - (Free Research) This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques.
November 2008 - (Free Research) Download this white paper to learn the right steps to managing your enterprise data for faster, more cost-effective business operations.
August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
March 2008 - (Free Research) Organizations are now beginning to realize that solely using tape-based backup is not cutting it anymore. Read this case study to learn how one law firm ended their tape challenges and switched to online backup to significantly improve their operat…
November 2008 - (Free Research) Using the VKernel Capacity Bottleneck Analyzer, Hasbro is able to continuously monitor shared CPU, memory, and storage usage to properly allocate the required resources among all of its deployed virtual machines.
August 2008 - (Free Research) This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand.
April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
November 2008 - (Free Research) Read this case study to learn how the Bellevue School District dramatically improved their web security and productivity by extending their security policy management and administrator controls to additional IT staff members.
February 2008 - (Free Research) Learn how the VKernel Chargeback Virtual Appliance allows IT to provide its enduser departments with instant reports about resource consumption and how much it costs.
October 2008 - (Free Research) Netuitive SI is a performance analysis tool that improves productivity while preserving user investment in infrastructure management tools like BMC PATROL and NetIQ AppManager.
March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes.
November 2008 - (Free Research) Using the VKernel Capacity Bottleneck Analyzer, HOVENSA is able to continuously monitor shared CPU, memory, and storage usage to properly allocate the required resources among all of its deployed virtual machines.
February 2008 - (Free Research) BPM projects often fail as managers are unable to create a business case and gain the funding necessary to launch the project. Read this white paper to discover a repeatable framework for developing a business case justification of BPM projects.
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
September 2008 - (Free Research) Prudential chose the Vontu DLP solution from Symantec to identify and protect sensitive customer data, block and quarantine messages containing legal information and intellectual property and use workflow to efficiently delegate incident responses.
January 2008 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.
June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup.
October 2008 - (Free Research) Read this white paper to understand all the activities and roles in a security operations function – your first step in making those operations more effective and efficient.
