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Overview: Founded in 1991, Numara® Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments.
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Achieving Service Excellence Across The Enterprise by Numara Software
February 01, 2009 - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Change Management: Reduce the Chaos by Taking Control by Numara Software
February 19, 2009 - This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.
Configuration Management: Creating a functional CMDB is achievable in your lifetime by Numara Software
February 19, 2009 - In this webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara FootPrints Configuration Management takes the pain and time out of creating and maintaining a functional CMDB.
Help Desk vs. Service Desk: Which One is Right for You by Numara Software
March 05, 2009 - This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
ITIL for the Real World by Numara Software
January 06, 2009 - This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
Managing Assets with Numara® Track-It! (including Bar Code) by Numara Software
March 2008 - Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
Numara Software Webinar - Track It! by Numara Software
June 08, 2009 - Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software
March 2008 - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Practical and Flexible Business Process Automation with Numara FootPrints 9 by Numara Software
February 19, 2009 - In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.
Practical and Flexible IT Service Management for the Real World by Numara Software
January 06, 2009 - This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Take Control of Your Assets and Take Control of Your Costs by Numara Software
November 04, 2009 - In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
The Friendly Face of IT: User-friendly IT Management by Numara Software
January 06, 2009 - This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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