To understand the changes and momentum in human capital management (HCM), the Americas’ SAP Users’ Group (ASUG®) and SAP have established an ongoing HCM Benchmarking forum. The study analyzes several dimensions -- staffing, cost, organizational model, IT deployment, and best-practices adoption.

In short, the study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. Top performers in this area balance the traditional demands of transactional efficiency with value-added activities that drive company profits and growth and help prepare for future innovations.