Want a bigger piece of the world? Some small and medium-sized businesses (SMBs) view global expansion as a daunting task, given their limited financial and staff resources, says Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC. Others, he says, see unified communications - voice, video, and data all running over an Internet Protocol (IP) network - as a way to overcome those limitations.

Boggs recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries.