It's no surprise that the majority of IDC survey respondents cited "financial concerns" as their most critical challenge today. But what may surprise you is that despite budget cuts, "lack of alignment to the business" also topped the list. Learn what organizations like yours are doing to cope with financial and business challenges including:

• Consolidation of service desks to reduce costs
  
• Automation to improve efficiency
  
• Strengthening and enforcing corporate policies for IT