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	Topics related to your search: Customer Relationship Management (CRM) \| Customer Experience Management (CEM) \| Customer Information Management/ Customer Databases \| Customer Data Integration \| Customer Service (General) \| Marketing Management \| Business Intelligence Solutions \| Sales Analysis & Reporting \| Market Research and Demographics \| Customer Interaction Management

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

by Microsoft

September 14, 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

(WHITE PAPER)

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Introduction to Microsoft Dynamics CRM Online

by Microsoft

September 09, 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.

(WEBCAST)

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Drive Real-World Business Processes with Microsoft Dynamics CRM

by Microsoft

September 09, 2009 - (Free Research) Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.

(WEBCAST)

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Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM

by Microsoft

September 09, 2009 - (Free Research) Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.

(WEBCAST)

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Taking Relationship Management to a New Level with Microsoft Dynamics CRM

by Microsoft

September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.

(WEBCAST)

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Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting

by Microsoft

September 09, 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.

(WEBCAST)

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Do Extraordinary Things Everyday with Microsoft Dynamics CRM!

by Microsoft

September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.

(WEBCAST)

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Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM

by Microsoft

September 09, 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.

(WEBCAST)

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Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online

by Microsoft

May 02, 2009 - (Free Research) The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.

(CASE STUDY)

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Wealth Management Firms Choose CRM to Improve Productivity and Client Service

by Microsoft

August 25, 2009 - (Free Research) To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.

(WHITE PAPER)

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Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution

by Microsoft

April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..

(CASE STUDY)

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Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team

by Microsoft

October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...

(CASE STUDY)

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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

by Microsoft

July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

(CASE STUDY)

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High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live

by Microsoft

September 10, 2009 - (Free Research) Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.

(CASE STUDY)

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Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model

by Microsoft

July 22, 2008 - (Free Research) Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.

(CASE STUDY)

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Microsoft Dynamics CRM Online Case Study: High Five Sportswear

by Microsoft

September 09, 2009 - (Free Research) Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.

(CASE STUDY)

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Microsoft Dynamics CRM Online Case Study: Data Reduction Systems

by Microsoft

September 09, 2009 - (Free Research) Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.

(CASE STUDY)

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Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM

by Microsoft

September 09, 2009 - (Free Research) This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.

(WEBCAST)

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Grow Your Business with Microsoft Dynamics CRM

by Microsoft

September 09, 2009 - (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.

(WEBCAST)

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Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit

by Microsoft

September 09, 2009 - (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.

(WEBCAST)

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Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0

by Microsoft

September 09, 2009 - (Free Research) View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.

(WEBCAST)

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Microsoft Dynamics CRM - Sports Organizations

by Microsoft

July 30, 2009 - (Free Research) For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.

(CASE STUDY)

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How to Embrace CRM and Make it Succeed in Your Organization

by SYSPRO

October 12, 2009 - (Free Research) This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.

(WHITE PAPER)

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Pivotal CRM: Built For Sales

by Pivotal CRM, a CDC Software solution

July 23, 2009 - (Free Research) In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.

(PRODUCT DEMO)

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Seven Tips for Profiting from Lean Times with CRM

by Oracle Corporation

January 26, 2009 - (Free Research) With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.

(WHITE PAPER)

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