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Browse Directory> Infrastructure and Systems Management> Networking and Communications Solutions> Telephony/ CTI/ VOIP 1 - 25 of 58   |   <<   <   1 2 3  of 3    >   >> Database Security, Virtualization and Cloud Computing: The Three Key Technology Challenges in Protecting Sensitive Data in Modern IT Architectures by Sentrigo Inc.  January 01, 2010 - (Free Research) There have been many changes recently in computing architecture, from dedicated servers in the data center to virtualization and cloud computing, and this has new implications for data protection. Read this paper to find out how to address these security challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Due Diligence - Why It’s the Key to Your Avaya-Nortel Enterprise by Interactive Intelligence, Inc.  February 17, 2010 - (Free Research) This Needs Assessment compares and explores different options for responding to Avaya’s acquisition of Nortel, considering costs, logistics, and risks with each. Read this paper for due diligence tips so you can best assess your organization’s current infrastructure for VoIP-readiness and demo the latest technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER A New Approach to Value-Added Services: Simplify with a Common Infrastructure by Hewlett-Packard Company  March 11, 2010 - (Free Research) Because the economic downturn has put cost efficiency at the top of the corporate agenda, this paper advises companies to leverage an IT-agile shared development environment and consolidate their network resources while providing common points of integration for voice and rich media services.  Read on for expert advice on achieving this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc.  March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST WhatsUp Gold v14.1 with Plug-ins – Free 30 day Trial! by Ipswitch WhatsUp Gold  January 20, 2010 - (Free Research) WhatsUp Gold enables Network Managers with the ability to maintain and troubleshoot the existing network, ensure business critical application availability, resolve user helpdesk tickets and evaluate, test and roll out new applications and services. Download this 30 day free trial! (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge  February 10, 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge  December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER VoIP Vulnerabilities by McAfee, Inc.  March 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact  December 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact  December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Work-at-Home Agent Model for Improved Customer Loyalty by inContact  December 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc.  March 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.  February 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality. (PODCAST) VIEW ABSTRACT | GO TO PODCAST Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data  February 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Cooper University Hospital Utilizes Cisco IPT and Wireless Network to Track Equipment and Enhance Patient Safety by Dimension Data  February 2010 - (Free Research) After successful prior engagements, Cooper University Hospital (CUH) asked Dimension Data to implement an IP telephony (IPT) solution for its existing data center and new Medical Coordination Center (MCC). (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Dimension Data's Flexible Staffing Solutions Provide Vital Resources to Financial Services Company by Dimension Data  February 2010 - (Free Research) Dimension Data's Staffing Solutions team was assisting a Financial Services Company to build out its new IP-based network, when it was asked to also assist the Company in providing expertise in developing their NOC process and procedures from the ground up. Read on to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Dimension Data Helps Purdue Pharma Deploy and Manage Unified Communications to Support Corporate Growth by Dimension Data  February 2010 - (Free Research) Read this case study to learn how Dimension Data’s managed services helped a pharmaceutical company replace a legacy phone system with a converged communications solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Planning Media Resources for Your VoIP Environment by Global Knowledge  January 2010 - (Free Research) Media resources are software- or hardware-based components that perform processing on two or more connected media streams. Media Resource design is an important component of overall IP Telephony implementations and care must be taken to ensure that resources are available at the right locations for maximum link efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.  February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 7 Habits of Highly Green Customer Service Contact Centers by eGain Communications Corp.  February 2010 - (Free Research) This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Networking and Unified Communications Reference Guide by CDW Corporation  September 2009 - (Free Research) CDW is committed to getting you everything you need to make the right purchasing decisions — from products and services to information about the latest technology. This reference guides is designed to provide you with an in-depth look at Networking and unified communications as they relate to the IT challenges your organization faces. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO IP Telephony from A-Z -- The Complete IP Telephony eBook by ShoreTel  December 2007 - (Free Research) Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management. (EBOOK) VIEW ABSTRACT | GO TO Unified Communications Pocket Guide by ShoreTel  May 2009 - (Free Research) This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy. (EGUIDE) VIEW ABSTRACT | GO TO Microsoft Unified Communications: Innovations in Collaboration by CDW Corporation  February 2010 - (Free Research) This webcast is an overview of Microsoft Unified Communications. Unified Communications can help you to collaborate with your coworkers, partners, and customers more effectively, setting up the environment for a "people-ready business." (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Carrier Ethernet meets new enterprise metro data center needs by Brocade Communications Systems, Inc.  February 2010 - (Free Research) This pocket E-Guide takes a close look at enterprise network architectures, the applications they need to support, and what service providers need to do in order to win the business. (EGUIDE) VIEW ABSTRACT | GO TO 1 - 25 of 58   |   <<   <   1 2 3  of 3    >   >>

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