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Browse Directory> Business Solutions> Sales and Marketing> Customer Experience Management (CEM) 1 - 25 of 59   |   <<   <   1 2 3  of 3    >   >> The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software  July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software  April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Product Management - Product Usability & Its Impact on Revenue by ZIGZAG Marketing, Inc.  July 2008 - (Free Research) The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Online Content Speaks Volumes by SiteCore  July 2008 - (Free Research) This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Microsoft Dynamics CRM Online ® Offer by Microsoft  May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about. (WHITE PAPER) GO TO WHITE PAPER SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software.  July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Whatever Happened to Service? by SERVICEPower.  June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Delivering on the Promise of eLearning by Adobe Systems, Inc.  May 2008 - (Free Research) This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform by Exstream Software.  April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Benefits and Advantages of Recording and Archiving Calls by Teleformix.  July 2008 - (Free Research) ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor.  March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Customer Satisfaction with Email Archiving Systems by Sunbelt Software.  August 2008 - (Free Research) This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Retaining Global Leadership with Cameleon Multichannel Commerce by Access Commerce  May 2008 - (Free Research) The capabilities of Cameleon have armed X-Rite with a competitive advantage in their industry allowing them to fully automate the process of matching products to a customer’s exact need and obtain accurate price quotes and place orders. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Register to Access the Gartner Report: Magic Quadrant for Software Change and Configuration Management for Distributed Platforms, 2008 by SERENA Software, Inc  June 2008 - (Free Research) If you need an objective view of the vendors and tools that comprise the SCCM market, read Gartner's Magic Quadrant report for an analysis of the leaders in this market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist  July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel  August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape  June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER CRM for the Professional on the Go by BlackBerry  March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company) December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Datex Customer Service Solutions: Let Our Team of Experts Work for You by Datex Corporation.  July 2008 - (Free Research) For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought by IBM.  May 2008 - (Free Research) Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers. (WHITE PAPER) GO TO WHITE PAPER SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management by IBM.  August 2008 - (Free Research) This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0 by IBM.  August 2008 - (Free Research) With Feature Packs, customers can selectively take advantage of new standards and features while maintaining a more stable internal release cycle. (DEMO) VIEW ABSTRACT | GO TO DEMO Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya, Inc  June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1 - 25 of 59   |   <<   <   1 2 3  of 3    >   >>

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